TERMS OF
SERVICE

Acceptance of Terms

Welcome to Pyramid. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use our services.

These Terms apply to all visitors, users, and others who access or use our website and services. Enterprise clients may have additional terms specified in their service agreements, which will take precedence in case of any conflict.

Description of Services

Pyramid provides enterprise merchandising and planning software solutions for the retail industry. Our services include:

• Merchandise Planning and Forecasting
• Assortment Planning and Optimization
• Allocation and Replenishment Management
• Analytics and Reporting Tools
• Professional Services and Implementation Support

Access to our enterprise platform is subject to separate service agreements. This website provides information about our services and allows you to request demonstrations and contact our team.

User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes
• Not attempt to gain unauthorized access to our systems or data
• Not interfere with or disrupt the integrity or performance of our services
• Not use our services to transmit harmful or malicious content
• Comply with all applicable laws and regulations

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, software, and documentation, is the property of Pyramid or its licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our content without prior written consent
• Use our trademarks or branding without authorization
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices from our materials

Limited permission is granted to access and use our website for personal, non-commercial purposes, subject to these Terms.

Confidentiality

Any non-public information shared during product demonstrations, consultations, or communications is considered confidential. You agree not to disclose such information to third parties without our prior written consent. This obligation survives termination of your relationship with us.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

We do not warrant that our services will be uninterrupted, error-free, or secure. Enterprise service level agreements may provide additional warranties and guarantees.

Limitation of Liability

To the fullest extent permitted by applicable law, Pyramid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Loss of goodwill
• Any other intangible losses

Our total liability for any claims arising from these Terms or your use of our website shall not exceed the amount you paid us, if any, in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Pyramid, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services or violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be resolved exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.